Refund policy
Return and Refund Policy
storepointe — storepointe.shop Last updated: November 10, 2026
An order from storepointe keeps its road home open at all times. This policy explains the free 30-day returns, the refund timeline, and every rule between them.
What We Stand By, Listed at Once
- 30 calendar days from delivery to return, entirely free;
- Return postage and restocking fees: never seen here;
- Refunds arrive in 3-7 business days;
- Sales tax, VAT, and customs duties: held on our side of the ledger.
Thirty Days That Begin With the Knock
The window opens on the delivery date and runs 30 calendar days. Every request inside it returns the item at no cost.
What Travels Back at No Cost
- Unused, unworn, and unwashed;
- Original packaging, tags, and all accessories intact;
- An order number or another proof of purchase at hand.
What Stays Outside the Promise
- Gift cards;
- Goods sold as "Final Sale" or "Clearance";
- Custom-made or personalized pieces;
- Items damaged through misuse after delivery.
The Return, Walked in Four Stages
- Stage one: the email. Your order number and reason go to .
- Stage two: the confirmation. Within 24-48 hours we verify eligibility and reply with prepaid return instructions and a label.
- Stage three: the handoff. Pack the item securely and give it to the carrier.
- Stage four: the refund underway. It begins at the carrier's first scan — warehouse arrival never gates your money.
Before the Label Comes Out
Ship nothing until our reply lands. Parcels sent unarranged cannot be matched to an order and may forfeit their refund.
Refunds, Taken Apart Gently
The Common Pace
Approved refunds return to your original payment method, normally within 3-7 business days; a few banks post a touch slower.
Taxes: Held on Our Sheet
Sales tax, VAT, and customs duties — on orders, returns, or refunds — never reach storepointe customers. We carry the whole load.
A Credit Not Yet Here?
Seven business days past approval, nothing landed?
- Look over your bank or card statement once more;
- Ask your bank whether the credit is pending;
- Email and we will begin the trace.
Roads Other Than Returning
A New Version of the Item
Need a different size or color? Order fresh and return the original — quickest — or request a direct exchange, arranged free once your return is approved.
When Delivery Slips Its Word
Damaged, faulty, or plainly wrong? Photo plus order number within 7 days of delivery, then your pick: free replacement or full refund. Usually nothing travels back.
Stopping It Before the Road
Cancel any time before the carrier collects for a complete refund. After dispatch, the 30-day return above takes over.
Where the Story Ends
— a person reads every message, without exception.