Contact information
Contact Information
storepointe — storepointe.shop Last updated: November 10, 2026
Order, parcel, return, or plain question — here is exactly how to reach storepointe and how quickly you will hear back.
The Lines That Reach Us
- Store: storepointe
- Website: storepointe.shop
- Operating Company: Patricia Leonie LLC
- Email:
- Address: 304 Richmond Dr, Millbrae, CA 94030, United States
Hours at the Desk
- Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time, USA)
- Weekends and holidays: messages always welcome — replies go out the next business day.
The Reply Tempo
Every email earns a human answer within 24 hours on business days. Holiday rushes may stretch it slightly, but no message goes unanswered.
Making the First Email Count
Three details let most issues close in one reply:
- Your order number;
- The email address from checkout;
- A short description of the issue — photos make damaged or wrong items easy to fix.
Tracking numbers, address changes, cancellations, returns, and refunds all move by email, usually within one exchange.
Thanks for shopping with storepointe!